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| Goldlink MD, Mr. Gbolahan |
Oluwakayode Adelowokan
Goldlink Insurance Plc is unarguably
among the leading insurance companies in Nigeria owing to it prompt claims
settlement which stands it out among other underwriting companies in Nigeria.
Goldlink Insurance is a financial
institution driven by a passionate client-centered philosophy, licensed to
underwrite all classes of Insurance. These include: Life & Pension
Business; Motor Business; Oil & Gas; Marine and Aviation; Special Risks;
Property and Casualty; Engineering and Contractor All Risks, among others.
The company’s corporate theme is ‘Innovation
driven by Experience’ and has been committed to building trust and confidence
through delivery of first-class service.
Meanwhile, Nigerians today have not
seen reasons why they should buy any of the available insurance policies owing
to the refusal of some insurance companies to settle claims whenever the need
arise.
Managing Director, Goldlink Insurance
Plc, Gbolahan Olutayo, enumerated major reasons why Nigerians must chose the
company ahead of other insurance companies in the year 2014.
Olutayo said one of the reasons that
underline the heavy patronage the company enjoy from her customers is embedded
in its vision for excellence and exceptional service delivery.
This, he said through the synergy of
technology and all its stakeholders, has powered it high agility and
commendable operations despite the existing streamlined business environment
the industry are witnesses to. “This has thus carved a niche for our brand and
business”, he added.
According to Goldlink boss, “Our
deployed state-of-the-art technology has facilitated the automation and
optimization of our internal and external processes with resultant reliable and
efficient service delivery to our clients, an important factor that guarantees
our success in all areas of our operations.
“Our core selling point is ‘prompt
claims settlement’. This is the company’s way of reassuring our clients and the
insuring public of our stance: Indemnity and provision of compensation at the
time of loss.
“As a composite Insurance Company,
Goldlink paid a total sum of N1.4billion in 2013 to our various insured, in the
following breakdown: N872.5 million for General Insurance Business and N569.8
million for Life Business.”
In order to consolidate the prompt
claims settlement culture, the Managing Director maintained that Goldlink, upon
notification, keeps reserve for each and every claim immediately.
He stressed that the company also
engage the services of competent and qualified Engineers and professional Loss
Adjusters for immediate claims’ investigations and handling, where necessary.
“We maintain 24 hours cash-call
funded accounts with our major Bankers in settling urgent claims’ demands.
“In order to decentralize our
claim-handling and administration process, our Branch Managers are authorised
(subject to their individual branch limits) to issue settlement offer to their
concerned clients before recourse to the Head Office.
“Above all, it is the company’s
policy to deliver claims’ settlement cheques within 48 hours of the receipt of
all duly executed Discharge Vouchers.”
On recent restructuring of the
company Board by the National Insurance Commission (NAICOM), he said the move
has repositioned the Company for increased productivity within the market. “The
new Board is made up of veterans and professionals in various fields whose
wealth of experience has given the Company a competitive edge in the Industry”,
he added.
Allaying the fear in the public,
Gbolahan Olutayo, said the firm’s vision and aim for its insured is “A Life
without Fears!”, adding that that is why all its products, even the most basic
process in the company have been designed and tailored to cater for the
insurance needs of Nigerians, other nationals and the insuring public,
irrespective of class, income, geographical location, religious beliefs,
traditions and culture; thus removing fears from their considerations.
“Our branches and outlets have been
strategically located across the country to enable us service our regular and
prospective customers optimally.
“In addition, our Research &
Business Development Department is working round the clock in market research
and new customer-oriented products’ development that will meet all the needs of
our existing and prospective clients; and also deliver on strengthening our
rural area penetration and geographical expansion plan.
“Goldlink gives back. We take our
corporate social responsibilities activities seriously by sponsoring, collaborating
with like-minds and contributing generously to community development projects
and educational campaigns. Orphanages, Rehabilitation Centres, Radio Programme
to mention a few, are not left out of this drive.
“We see this as an opportunity to
further affect our community positively. Our track record in this light has put
us at the forefront of the drive for a better community, and renewal of hope
for the people.”
He however
said it is Goldlink’s commitment to serve as it engage motivated workforce and
have instituted a series of activities that are designed to sustain staff
enthusiasm and performance toward delivering on our Company’s goals. “We see
our staff as the greatest asset. Therefore, we keep investing and exposing them
to the best global practice, through a process of training and re-training to
ensure cutting-edge competitiveness, individually and corporately.”
“We are
notably known for complying with rules and regulations that guide our business
operations. Our company strives to comply with the letter and spirit of all
insurance legislation and regulations, particularly as they apply to risk
classification, privacy and disclosure. This further reassures the insured that
we do not operate outside the confines of legitimacy and acceptable standard.
“We treat
all underwriting information with the utmost confidentiality; and use it solely
for the express purpose of evaluation and classification of risk. Hence, the
information of our clients are held and kept confidential at all times.”
On the other
hand, Olutayo assured that he, the Managing Director/CEO and all other top
management are always accessible in order to make the process of
decision-making more faster which will also aid prompt claims settlement.
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