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Wednesday, 16 April 2014

Insurers, stakeholders crave better deal


Chief Yemi Soladoye


A dinner organised for members of the Governing Board of the National Insurance Commission (NAICOM) and selected chief executives of insurance formations was hijacked by trade groups in the industry to make several demands on the commission and government. Nnamdi Duru who was at the dinner reviews some of their demands.

Following the appointment of the Hon. Chibudom Nwuche led Governing Board of the National Insurance Commission (NAICOM) by the Federal Government, the commission convened a meeting between its board members and selected chief executives of insurance formations.

The meeting was part of efforts to enable the board members know more about some of the developments in the industry and get first hand information and feedback on insurance regulations from operators.

Different trade groups in the industry lent their voices to discussions on how to grow the insurance market with a view to making insurance contribute meaningfully to the country's Gross Domestic Product (GDP) and presented several demands on NAICOM and government.

Their demands included: bail out for insurers; review of restrictions on investments; and recognition of offshore investment; as well as protection of policyholders, particularly clients of some liquidated companies life companies. Insurers Demand Bailout

One of the key demands by insurance and reinsurance companies in the country was that Federal Government should extend bail-out to them in the spirit of recent interventions in the different arms of the finance industry.

They observed that it amounts to injustice and insensitivity on the part of government for it to bail out intermediaries in the Nigerian Stock Exchange (NSE) including stock brokers and banks who lost little resources to the market crash leaving out insurers who suffered huge losses in their capacity as corporate investors and risk bearers.

"Many insurance companies are still groaning from the losses suffered as a result of the crash in the stock market. Recovery has been difficult and returning to profit a herculean task. We appeal to the Federal Government to look towards the direction of insurers in this regard," the Chairman of Nigerian Insurers Association (NIA), Mr. Remi Olowude said.

Encroachment on Insurance Business NIA also asked the Federal Government to stop the encroachment on insurance businesses by some of it agencies, particularly those trying to provide insurance protection to aviation passengers and public liability for nuclear risks. The association lamented previous encroachments including the extraction of workmen's compensation insurance, severance of pension business and transfer of health insurance business to the National Health Insurance Scheme (NHIS).

It alleged that "NCAA, under the Ministry of Aviation, is planning to establish insurance fund for aviation passengers' liability," saying all over the world, aviation passengers' liability is subject to international conventions and the risks are covered by conventional insurance policies and Nigeria would not be an exception.

"Similarly, the Nuclear Agency wants to establish fund for nuclear damage insurance, instead of seeking conventional insurance cover for the risks which are covered in international insurance market," Olowude said.

Restrictions on Investment The insurers' association also called for a review of restrictions on investment to ensure safe but adequate returns to stakeholders for the viability of the industry. They want the provisions of Insurance Act, 2003 and Regulation of Insurance Company Investments amended to reflect modern realities.

"Investments on equities suffered losses in 2008 and 2009, yet insurers are expected to maintain the same proportionate level of investment in prescribed sectors," they complained. The insurers equally want a review of NAICOM's position on off-shore investment for the purpose of solvency calculation and actuarial valuation. Currently, off-shore investments are not recognised in the calculation of solvency margin for insurers.

Compulsory Insurances The essence of compulsory insurances is to ensure that innocent victims of accidents and disasters are fully compensated and to minimise economic waste in the society. The insurers demanded that in addition to making compliance with group life assurance a requirement for bidding for public sector contracts, NAICOM should prevail on government to make compliance with compulsory third party motor insurance a condition for contract bidding too.

They also prevailed on NAICOM to activate various laws relating to Marine Insurance of refined petroleum products imported into the country since the Insurance Act, 2003 provides that all imports into the country must be insured with an insurance company registered in Nigeria.

"This law is only observed in the breach. We are seeking enforcement of the Cabotage Act, 2003, review of the Insurance Act, 2003 and the Nigerian Oil Industry Content Development Act, 2010," NIA insisted.

Statutory Deposits and Multiple Taxes NIA appealed to the commission to review its policy on statutory deposit. The NIA chairman pointed out that banks and other financial institutions do not keep part of their capital with the Central Bank of Nigeria (CBN), lamenting that 10 per cent of insurers' capital is lying idle at the apex bank.

"This fund could be used to grow the companies, invested in other instruments for higher returns for the benefit of stakeholders in the company as against keeping it in the CBN without any agreement on interest payment," he appealed.

Insurance operators also want the Companies Income Tax (Amendment) Act, 2007 revisited with a view to correcting the absurdities in the provisions which made the statutes inimical to the growth and development of insurance industry in addition to addressing the imposition of multiple taxes on insurers by various tiers of government.

Review of Claim Procedures Led by Chief Yemi Soladoye, the Insurance Consumers Association of Nigeria (INSCAN) asked NAICOM to look for ways to better the lots of insurance consumers across the country.

He asked the commission to review aspects of insurance law that allow an insurer up to six months to repudiate an insurance contract and another six months to repudiate claims while an insured who paid premium for the cover at the beginning of the contract and lost his only means of livelihood, only car or his widow and children suffers untold hardships.

"NAICOM should as a matter of urgency issue market conduct directives to its operators to bring the period for payment of our claims to not more than 30 days. It should also give proper interpretation to sec 70(c) of the act and note that there should really not be any outstanding claim for more than 90 days in the books of any underwriter.

"This is the only way that NAICOM can claim success, within the context of its duty, in the implementation of section 50(1) of the Insurance Act 2003, Soladoye stressed.

Customers of Liquidated Life Companies Falling back on the provision of Section 83(i) of the Insurance Act 2003, stipulates continuation of the life assurance business of insurer in liquidation to be transferred as a going concern, insurance consumers demanded to know the where about of their investments in liquidated life insurance companies.

They cited the case of Spring Life Assurance where thousands of our members have benefit advice of over two years not paid by the company and Amicable Assurance whose policyholders are still looking for their life savings 10 years down to reinforce their demands. They noted that out of the 23 companies that emerged as general business insurers post consolidation, 17 were composite companies and queried "where are these life portfolios transferred."

"NAICOM should mandate all the companies that acquired or merged with others by 2007 to make uniform publications (at least four times) to inform the public of the where about of their former underwriters. It is only by so doing that NAICOM would be protecting the policyholders in Nigeria in the manner that is most beneficial to them," INSCAN demanded.

The trade groups that attended the programme included: Nigerian Insurers Association (NIA) representing all the insurance and reinsurance companies in the country and the Nigerian Council of Registered Insurance Brokers (NCRIB).

Also the Institute of Loss Adjusters of Nigeria (ILAN), Risks and Management Society of Nigeria (RIMSON), Association of Registered Insurance Agents of Nigeria (ARIAN) and the Insurance Consumers Association of Nigeria (INSCAN) attended the dinner

Source Thisday

American Integrity Insurance Featured as a Top Workplace in Tampa Bay


American Integrity Insurance Group announced today that it has achieved recognition as one of The Tampa Bay Times Top Workplaces for the second year in a row. The Top Workplaces are determined based solely on employee feedback through an employee survey conducted by WorkplaceDynamics, LLC, a leading research firm on organizational health and employee engagement. 

TJ Smith, administrative executive, “Employees are so happy at American Integrity because of the traditional and non-traditional benefits we enjoy. We are given the opportunity to mix work with fun including taking a break to play a quick ping pong or air hockey game.“ The company also hosts a “Zen” room complete with waterfall and Sogno DreamWave full body massage chair that employees often use during the lunch hour.

Traditional employee benefits include: medical, dental and vision, long-term care plans and 100 percent employer-paid short-term and long-term disability. The company provides a matching 401(k) plan with immediate eligibility and vesting. Other benefits include flexible scheduling, tuition reimbursement, wellness activities like company sponsored yoga classes, and a free membership to an on-site gym.

“We are excited to be recognized as a Top Workplace again. Our philosophy is to focus on employee engagement, build a team that is passionate about our business and serving others, and most importantly create a fun environment so that our policyholders benefit from happy employees,” said American Integrity VP of Human Resources Angie Quinn.

The Tampa Bay Times published the complete list of Top Workplaces and Workplace Achievers on April 13.

For more information about the Top Workplaces lists and WorkplaceDynamics, please visit www.topworkplaces.com and www.workplacedynamics.com.

Fitch Affirms The Hanover Insurance Group's Ratings; Outlook Stable



Fitch Ratings has affirmed the 'A-' Insurer Financial Strength (IFS) rating of The Hanover Insurance Company, the principal operating subsidiary of The Hanover Insurance Group (NYSE: THG). Fitch has also affirmed the following ratings for THG:

--Issuer Default Rating (IDR) at 'BBB';

--Senior unsecured notes at 'BBB-'.

The Rating Outlook is Stable. A full list of ratings follows at the end of this press release.

KEY RATING DRIVERS

THG's ratings reflect adequate capitalization of U.S. operating subsidiaries, and Fitch's belief that its internal capital formation is likely to continue to marginally improve. The score for U.S. subsidiaries on Fitch's Prism capital model was 'adequate' at year-end 2012. U.S. statutory surplus increased by 20% in 2013, with improved operating results and no dividends paid to the holding company.

Fitch believes THG's consolidated capitalization adequately supports the company's risk profile. However, operating leverage has increased significantly over the last three years, largely due to acquisitions and limited growth in shareholders' equity. GAAP operating leverage (shareholders' equity excludes unrealized gains on fixed-income securities) was 1.83x and net leverage was 4.85x at Dec. 31, 2013. The financial leverage ratio (FLR) was 26.6% at year-end 2013.

THG reported a 2013 combined ratio of 97.1%, with 3.1 points in catastrophe losses. This result marks improvement from an average combined ratio of 103.5% for 2010 - 2012 with an average 8.1 points in catastrophe losses. The underwriting gain for 2013 was $131 million, versus an underwriting loss of $202 million for 2012. Return on equity improved to 9.7% and operating EBIT coverage improved to 6.0x for 2013. Parent company cash and investments was $122 million, net of unsettled transactions.

THG's future profit potential is buoyed by hardening premium rates and mix changes. THG has experienced an improving price environment in both commercial and personal lines in recent periods. A more balanced U.S. risk appetite, shifts in the company's geographic mix from traditional northeast markets and exposure management efforts, coupled with a shift from a product perspective toward more specialty commercial lines also position the company for improved profitability over the intermediate term.

RATING SENSITIVITIES

Key ratings triggers that could lead to a downgrade include: a material and sustained deterioration in the Prism score and/or GAAP operating leverage (excluding FAS 115) at or above 2.2x; GAAP operating EBIT coverage sustained below 5x combined with maintenance of parent company cash and investments less than 2x annual interest expense; a material deterioration in underwriting or operating performance relative to peers; and a material deterioration in THG's reserve adequacy.

Key ratings triggers that could lead to an upgrade include underwriting and consolidated profitability sustained at levels comparable to higher rated companies and industry averages; improvement in the Prism score to 'strong'; and maintenance of run-rate FLR below 25%.

Fitch affirms the following ratings with a Stable Outlook:

The Hanover Insurance Group

--IDR at 'BBB';

--7.5% senior notes due 2020 at 'BBB-';

--6.375% senior unsecured notes due 2021 at 'BBB-';

--7.625% senior unsecured notes due 2025 at 'BBB-';

--8.207% junior subordinated debentures due 2027 at 'BB';

--6.35% subordinated debentures due March 30, 2053 'BB'.

The Hanover Insurance Company

Citizens Insurance Company of America

--IFS at 'A-'.

Additional information is available at 'www.fitchratings.com'.

Insurance Marketing Firm Finds Young Adults Have High Interest in Obamacare



Health.Verticalize, a marketing firm for on- and off-exchange health insurance, has released data today demonstrating extraordinary young adult interest in Affordable Care Act health plans. Nearly 60% of the individual health insurance inquiries generated by the company in the last nine months have come from consumers between the ages of 18 and 34. When the age segment was expanded to the 18 to 44 year-old range, the number of health plan inquiries from this group represented 80% of total volume.

Another interesting aspect of the health plan inquiry data concerned the previously insured. While research by RAND suggested that the majority of exchange enrollees were previously insured, Health.Verticalize's data depicts a different story for those seeking help with health insurance during Open Enrollment. A recent sampling of approximately 40,000 of Health.Verticalize's health plan inquiries found that only 9.75% of their customers currently have health insurance or previously did. Of those with past or present insurance coverage, the insurance companies that had most frequently provided the coverage were Aetna, Blue Cross Blue Shield, and United Healthcare.

eHealth, who works with Health.Verticalize to generate more consumer interest for their health plan sales, indicated that their own success with the 18 to 34 demographic has increased dramatically in recent months. According to the company, as much as 45% of their recent sales have come from the 18 to 34 demographic. Sales data that was provided by eHealth to Health.Verticalize.net reported that of the business that was referred to eHealth by Health.Verticalize, 51% was made up of consumers who are within that 18 to 34 age demographic. When expanding that age range to 18 to 44, this group was nearly 75% of the business Health.Verticalize provided eHealth.

"We're finding a much greater interest level from young adults in Obamacare insurance than on-exchange enrollment numbers reflect," said Sean Sullivan, CEO of Health.Verticalize, "Part of our success may be due to our avoidance of the political dimensions of health insurance. We call it the 'saying yes to healthcare moment.' You aren't saying yes to Obamacare, the President, or supporting one political party. What we try to reinforce is that you are simply saying 'yes' to a better quality of life through sound insurance coverage."

Health.Verticalize.net is a healthcare-focused technology company that provides consumers with insurance information on Obamacare, Medicare, and other health insurance products through a large network of websites. Learn more at Health.Verticalize.net.

SOURCE Health.Verticalize